Documentation
Tripwise
Tripwise helps travel operations teams find and fix the gaps between what was booked, what was paid, and what suppliers have confirmed — before those gaps turn into financial losses or customer complaints.
Getting started
Understand the dashboard and the day-to-day workflow.
Importing data
How to upload your booking, payment, and supplier files.
Managing exceptions
How to review, prioritise, and resolve issues.
The problem Tripwise solves
Travel businesses handle money flowing through several systems at once. A customer books a trip — your booking engine records it. Your payment provider captures the payment. The hotel, airline, or ground operator sends back a confirmation. In a perfect world, all three agree.
In practice, they often don't. A payment goes through but the booking never gets confirmed. A supplier sends a confirmation for a trip the customer has since cancelled. A booking is active but no one has recorded a supplier reference to contact them if something goes wrong.
These gaps are difficult to find. They live in the space between your systems, and spotting them manually means cross-referencing large spreadsheets across multiple teams — usually after the damage is done. Tripwise closes that gap automatically.
What Tripwise does
You upload your data files — bookings, payment records, and supplier confirmations — and Tripwise compares them against each other. Within minutes, it produces a prioritised list of everything that doesn't add up, ranked by how much money is at risk and how urgently it needs attention.
Your operations team then works through that list — investigating, resolving, and documenting each issue — with a complete audit trail of every action taken. When you need to report to a client or to management, a single click produces a printable summary.
The seven types of problem Tripwise finds
Customer charged, booking not confirmed
A payment was taken from a customer, but the booking was never confirmed by the supplier. Money has left the customer with no guarantee the service exists. This is the highest-priority issue Tripwise flags.
Supplier believes a booking is active when it isn't
A supplier has sent a confirmation, but your internal records show the booking was cancelled or never completed. The supplier may be holding inventory and expecting payment for something your customer is no longer expecting to use.
No supplier reference on record
A booking is confirmed and paid, but there is no supplier booking reference anywhere in your data. If the customer needs to change or cancel, or if something goes wrong on the day, your team has no reference number to act on.
Travel approaching without confirmation
The travel start date is only days away but the booking is still unconfirmed. Without intervention, the customer is likely to be turned away or stranded — and the closer the travel date, the harder this is to fix.
Supplier cancelled but booking still active
The supplier has marked the booking as cancelled, yet your internal records still show it as confirmed or ticketed. The customer is expecting a service the supplier is no longer holding for them.
Payment amounts don't match the booking
The captured payments for a booking add up to a different total than the booking itself. The customer has been under- or over-charged, and the gap usually points to a missed adjustment, a partial refund, or a pricing change that never reached the till.
Duplicate captured payments
A booking has more than one captured payment when it should only have one. The customer has been charged twice, which is the most common form of direct money leakage and almost always requires an immediate refund.
Who is it for?
Tripwise is built for operations teams at travel businesses — tour operators, OTAs, travel management companies, and similar organisations that process a high volume of bookings and need to reconcile data across multiple systems.
The primary users are operations managers and coordinators who are responsible for making sure every booking is correctly confirmed, every payment is accounted for, and every supplier relationship is in good standing.
New to Tripwise?
Start with Getting started to understand the dashboard and the typical working pattern.